Delivery & Returns
FREE Same Day Local Delivery in the Denver Area.
We are excited to offer this unparalleled service! Why go to the store or wait for shipping if you can get it the same day and for free?
Alright, here are the rules:
Free same day local delivery is available for the Golden- West Denver area as shown on the map below. It roughly covers Golden, Wheat Ridge, Arvada, West Denver (West of Sheridan Blvd, North of 6th Ave) and North Lakewood and Applewood (North of 6th Ave). The area on the map can be used for approximation of the delivery area only.
We deliver every day, Monday through Friday. No deliveries on the weekend.
No minimum order!
Ordering is easy. Just complete your order and checkout. During checkout provide your local address and you will automatically get Free Local Delivery. No membership, no monthly fees, no minimum, no coupons, no hassle!
Place your order by noon (12pm) Mountain Time and your order will be delivered the same day! All orders placed after noon will be delivered the next day. We don't deliver in the weekend or on Holidays, so orders submitted Friday afternoon or during the weekend will get out to you the next Monday. We will leave your order at your door and will ring the bell, but you don't have to be at your home to accept the delivery. Will will email you when we deliver your order. We take no responsibility for lost, damaged or stolen orders.
For our safety, we will only deliver when the weather permits.
Shipping for Colorado Customers
If you are one of those lucky people that happen to live in Colorado, shipping is FREE NEXT DAY, no matter the dollar amount or the weight. Please note that UPS don't work on weekends, so if you order on Friday, your order will arrive on Monday.
Shipping for out of Colorado Customers
For all the customers in other states, simply fill in your address at checkout to calculate shipping cost. We will ship your order the same day that you order and it will take 2-5 days to arrive, depending on how far you are from the beautiful Rocky Mountains! Please note that UPS don't work on weekends, so if you order late Friday or on the weekend, it will only get processed on Monday.
No FREE Shipping for out of Colorado, SORRY!
We are a small family owned, independent online retailer. Shipping large bags of pet food is very expensive and we simply can't absorb the cost. But hey, if you live in any other state than Colorado, you don't have to pay sales taxes!
We strive to keep all our inventories up to date, but in the rare case your item is not in stock, we will either replace it with a similar item and value (i.e. 2 bags of 15lb dog food instead of a 30lb bag of the same brand and type), or will contact you to ask whether you'd prefer to wait for the item to be back in stock or get a refund.
We want to make sure you are 100% happy with your purchase. All return requests must be made within 10 work days of receiving your order and must be shipped within 5 work days of receiving the return label. For non-consumables, all return requests must be made within 30 days of placing your order.
We are happy to accept returns or exchanges on any unopened or unused product. All items must be in original packaging and in resellable condition.
Any defective item can be exchanged for an exact item replacement, if a replacement is not available than an item of equal value may be substituted.
With proof of purchase, we will be happy to pick up your return items from your house if you're within the local delivery area. Otherwise, you will be responsible for the shipping costs. If for any reason you're not happy with your product, we'll send you a refund for what you paid for it (excluding shipping charges).
Please contact us at firstname.lastname@example.org or fill out the form under "Returns" at the bottom of the page.
By placing an order, you automatically agree to all the terms and conditions of this site.
IMPORTANT NOTICE: Even if we do not collect sales tax from you, you may owe sales tax on your purchase. Unless you live in Alaska, Delaware, Montana, New Hampshire, or Oregon, your state most likely requires purchasers to report and pay tax on all purchases that are not taxed at the time of sale. The tax may be reported and paid on your individual income tax return or by filing a consumer use tax return. For more information, please visit your state's department of revenue website.
DISPETCH.COM COLLECTS SALES TAX in states where we have physical presence (or nexus),that is only Colorado.
DISPETCH.COM DOES NOT COLLECT SALES TAX in any other state than Colorado because DISPETCH.com is not required to collect sales or use tax in these states.