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What it Means to be an Authorized Retailer

As many of you already know, Chewy.com was sold to PetSmart for $3.35 billion dollars. Chewy.com business model was never to make any profit, but to get as many customers as possible, in the hopes of being sold at some point for a large sum of money. That's why they were able to offer low prices, free shipping, discounted auto-ship and other perks. And that's why they still carry over 500 brands without caring about the quality of the pet food and products they sell. From Beneful to Orijen, and everything in between, it's all about volume.

Independent brick & mortar and online retailer like us, work with the opposite business model. It's not about quantity, but quality. We care about each and every one of our customers, we help all of you make the right selection for your best furry friend and we are here to offer the best customer service. We may not be able to give you free this and that, but we are the ones that really care about the best nutrition for your pet.

So it was very refreshing and almost not surprising to hear the announcements from Champion Petfoods (Acana and Orijen), Fromm Family Pet Food and Tuffy's (Pure Vita and others), of their decision to stop selling to Chewy.com due to the acquisition from PetSmart. These brands (and some other brands that we carry), now sell exclusively to companies like ours, they support the small local business that have the nutrition knowledge to help customers make the right choice for their pets. We won't ever compromise quality for profit like Chewy.com and other big online and brick and mortar pet stores do.

Amazon.com, Jet.com, Walmart, eBay, Chewy.com and Petsmart are NOT authorized to sell any of the these brands.

We stay committed to our mission, and we are celebrating this decision so we can continue to help you and your pet be happy and healthy. In order to do so, we have lowered our shipping fees for all of our out of Colorado customers (no taxes either!), we are looking into adding autoship to our site, and we do offer the frequent buyer program that many brands offer including Acana, Orijen, Fromm, Primal, GO!, Now Fresh. And for our Colorado customers, we continue to offer FREE same day or next day delivery. Can't get any better than that!

Finally, we want to thank you for all the support and the trust you have put in us. We truly appreciate each and everyone of you, please don't hesitate to contact us if you have any questions. And feel free to share this information with all your friends and family.

Sincerely,

Katia & Bert - Owners